Refund policy
Return&Exchange
RETURN POLICY
If you’re not 100% satisfied with the items you received,please Contact Us 30 days upon receiving them to initiate the return process.
Return Process
1. Submit a Return Request ,contact customer service: support@prettylilygal.com（you need to give us your order information:（ Order number,SKU number or product name, Reason for return）Our customer service team will respond to your request within 24 hours.
2.please contact customer service for an assessment. Upon approval, the return address will be emailed to you. Please note, that items must be shipped back to the address provided by customer service, NOT the address on your original delivery.
3. Please return the item to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.
Return Conditions
1. For items with no quality issue, please ensure the returned items are unworn, unwashed, undamaged, have the original tags attached and the original packaging. All return requests must be authorized by our customer service team before shipping to our returned address.
2. For items with quality or size issue. Please contact our customer service with some clear pictures to show the problem. Once confirmed, return address will be send to you immediately.
For below circumstances, customers could contact us for a return or refund:
1) Received wrong or damaged item(s)
2) Items are not as described on product page
3) Received faulty item(s)
4) Missing item(s)
5) Poor material or workmanship
NOTES:
1) You have 30 days to decide if an item is right for you. If you would like to return or exchange an item, please contact us within 30 days of delivery .
2) We do not accept merchandise that you send back without first verifying with us.
3) The following items cannot be returned or exchanged: tights, underwear, jewelry, facial masks and accessories, etc.
4) Returned merchandise must be unused and in its original packaging. We will not accept merchandise that has been worn, damaged, washed or altered in any way.
5) After we check your return tracking number or receipt, we will arrange a replacement or refund.
4. Order cancellation:
In order to deliver the package as soon as possible, we use a local high-quality prepaid logistics company. When the order status is "Packaged", the package has been handed over to the logistics company, resulting a logistics cost. We will NOT accept an order cancellation request if the status of order is“In transit”
About Refund
We will arrange an exchange or issue a refund after we have checked your return tracking number or receipt. Once we have received the returned item(s), we will check the items and email you within 24 hours. Your payment will be refunded in 3 working days after we contact you.Refunds will be reimbursed back to your original account -- credit card or PayPal.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Return Address
We have warehouses in different countries around the Globe! If you want to return the items, please do not hesitate to Contact Us Our customer service will provide you with the nearest return address base on your order details within 24 hours. contact us at the email:support@prettylilygal.com
Return Freight liability
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. Unless a mistake is made by prettylilygal.
If you have any questions, please contact customer service at